operations – Finland
Improved profitability despite the pandemic
”Coor’s Finnish business developed in a positive direction in 2020. Its customer and employee satisfaction scores were both up on the year before.”
Marcus Karsten, President of Coor in Finland
Marcus Karsten, CEO of Coor in Finland

What were your focus areas in 2020?

“I have to say first that we should be very happy with the past year. We succeeded in improving our profitability through a number of strategic measures. We had the courage to abandon contracts with lower profitability. The pandemic has had a major impact on sales, and some customers have had a difficult time, but on the whole the year went surprisingly well.”

How has COVID-19 affected the business?

“COVID-19 has of course affected us in many ways. Continuous communication has been the key in this crisis situation. Our focus has been on communication in order to support our own organisation as well as to inform our customers. We also initiated discussions with our customers at a very early stage. Coor’s flexibility has played an important role, and we have been able to find customer-specific solutions.”

Which initiatives during the COVID-19 situation are you most proud of?

“I am most proud that we – despite these difficult times – have managed to keep our business relatively stable and also improve our profitability. I am also very proud of our employees – everyone has shown commitment and that they care about their own, their colleagues’ and our customers’ safety.”

78
Employee Motivation Index
71
Customer Satisfaction Index

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Nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd, no sea takimata sanctu clita kasd, no sea.

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Nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd, no sea takimata sanctu clita kasd, no sea.

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