Coor creates the happiest, healthiest and most prosperous workplace environments in the Nordic region. We strive tirelessly to build the teams and full-service solutions that enable our customers to do what they do best.
Net sales, SEK million
Adjusted EBITA, SEK million
Operating cash flow, SEK million
Number of employees (FTE) at year-end
Annual organic growth of 4–5 per cent over the course of a business cycle.
Coor’s subscription volumes remain strong, although the pandemic has had a negative impact on the company’s variable volumes.
The goal is a 50/50 gender balance at management level.
The proportion of women in managerial positions is 49.5 per cent across the company as a whole, which is well in line with the company’s goal.
Över en konjunkturcykel ska Coor växa organiskt med 4-5 procent årligen.
Coors abonnemangsvolymer står fortsatt starka medan pandemin påverkat bolagets rörliga volymer negativt.
På medellång sikt ska Coor upprätthålla en kassagenerering som överstiger 90 procent.
Strukturerat arbete med kassaflödet ger förbättrat rörelsekapital och balanserad investeringsnivå, vilket ger hög kassagenerering.
Coor’s strategic platform consists of four areas which define the direction for all our activities. These areas provide guidance on priorities and decisions, and help Coor to achieve its vision of creating the Nordic region’s best work environments. All to ensure that our customers are able to focus on their core business.
Coor creates the happiest, healthiest and most prosperous workplace environments in the Nordic region. We strive tirelessly to build the teams and full-service solutions that enable our customers to do what they do best.
Coor’s business concept is to take over, manage and develop services in offices, at properties and production facilities, and in the public sector. We aim to run our business in an effective and sustainable manner that creates long-term value for our customers, employees and investors as well as society at large and the environment.
The Nordic countries are Coor’s home market. Coor’s proximity to its customers and its knowledge of local conditions enable us to offer customised and flexible solutions. We are attentive to our customers’ needs and work continuously to strike the right balance between economies of scale in the delivery of services and customer adaptations. Coor has some of the largest IFM contracts in the Nordic region, including contracts with Equinor, Aibel, Ericsson, Volvo and ICA as well as the Danish Police, Prosecution Authority and Prison and Probation Service, which consolidate the company’s Nordic market leadership.
Coor is the Nordic market leader in delivering IFM services to large organisations with complex requirements. Coor sees continued growth opportunities in the IFM segment, which is growing faster than the FM market as a whole. A growing number of customers are choosing to purchase the majority of their facility management services from a major service provider with the resources to invest in development and innovation. An IFM provider such as Coor is also able to create synergies between services by using the same personnel for multiple services and thus reducing the overall cost for the customer.
As a major player, Coor is able to offer high-quality separate services at market prices. The service areas that Coor has chosen to focus on are property services, cleaning, and food & beverages, and these services are included in most customer contracts. Coor experienced healthy growth in smaller deals in 2020 and aims to continue to capture market shares in this area.
Coor has a strong improvement and efficiency focus and strives to be the best in the industry at delivering services which increase customer value. Continuous operational improvements are an important part of working life for Coor’s personnel. Innovations which increase our customers’ efficiency and reduce the use of resources also help to promote sustainable development.
Coor offers hundreds of different services in a number of different service areas, such as real estate services, cleaning, mail & goods, reception and food & beverages. We at Coor are very proud of our employees, who come to work every day with the goal of creating the best work environments in the Nordic region. Here are some of them:
Age: 55
Works as: IT Service Manager
Could you tell us about your work?
“I am in charge of IT Education Service, which is aimed at those who need help to create new training concepts. Our latest addition is Coor My Learning, a gamification product. Coor My Learning allows us to use methods from the gaming world to develop people’s knowledge and help them learn new behaviours, in health and safety for example.”
What do you like most about your job?
“What I enjoy most is supporting my colleagues in creating training programmes. Working together gives me energy. I like to say that ‘I have the best job at Coor, but don’t tell anyone...’”
Is there something special that sets Coor apart as an employer?
“I have worked in many different roles here since 2001, and Coor is an ‘if you want to you can’ company. If you have the desire and the will to develop you will have a chance to do so.”
How has COVID-19 affected your work?
“There has been a lot more demand for my help. We talk a lot about being innovative and about digitising our services. My impression is that this process has accelerated now that many of us – those who can – are working remotely.”
Age: 31
Works as: Goods staff/caretaker
Tell us what you do at Coor?
“I work at the goods reception department at our head office in Kista outside Stockholm, where our customers are Coor and other companies with offices in the same building. I receive packages, help with dispatches and go around delivering mail. I also belong to the caretaking department and we help out with various services in the building, such as mounting TV screens, repairing office furniture and putting up shelves. If we can’t do what the customer needs, we hire a workman who can. We want to be a one-stop shop for meeting the customer’s needs – they shouldn’t have to look for the right person.”
What is the best thing about your job?
“The variety, without a doubt! One day I get to put up paintings and the next I repair furniture. With such a wide variety of tasks I never get bored, and I get to use my creativity to solve the customer’s problems.”
Has COVID-19 affected your work?
“We have of course not been able to work from home but here at the office most things have continued like usual, although it’s been a bit empty. This has given us time to devote to other things, such as organising the storeroom.”
Age: 40
Works as: Pantry chef
What does a typical day look like for you?
“In the morning, we prepare everything for the café, such as bread rolls, wraps and smoothies. Then we prepare cold side dishes and salads for the bistro and then for the restaurant buffet. Every Friday we bake and that is also my responsibility. After lunch we begin the preparations for the next day. Our schedule is very full!”
What does good service mean to you?
“Always focusing on the guests and offering that extra something. When I manage to do that I feel content when I leave work to go home.”
What is the best thing about your job?
“The freedom! My managers and colleagues have great confidence in me and I am a team player in everything we do. Because of that I have a lot of freedom to do what I feel is right. And my colleagues of course – they are my family!”
How has COVID-19 affected your work?
“It has affected us a lot, not least because the number of guests has varied sharply over the course of the year. We have been forced to find new ways of working, for example by keeping a safe distance from our guests and replacing our tools regularly. It’s been tough and I expect that COVID-19 will affect us for a long time to come.”
Age: 58
Works as: Cleaner at a hospital
What does good service mean to you?
“I make sure everything is nice and clean everywhere, in the wards, staff rooms and offices. For me, good service is about putting 110 per cent into what I am doing so that both the customers and the patients are happy.”
In what way do you work sustainably?
“We use single-use materials only if it is really necessary. And we do our cleaning almost entirely without chemicals.”
What is it like working at Coor?
“I am very happy with my job at Coor. Coor is an employer that keeps things in order. Compared with my previous workplaces, my current job is more challenging and I learn new things every day. I also meet lots and lots of people, both health workers and patients. I like that and I’ve made new friends at work.”
How did COVID-19 affect your work during the year?
“I was given PPE (Personal protective equipment) and instructions so that I know how to behave in order to avoid the risk of getting infected or of infecting others. You just need to be careful and wash and disinfect your hands frequently; I’m not worried.”
Age: 31
Works as: Maintenance technician at a hospital
Tell us what you do during the day?
“We start at seven with a morning meeting for our team where we discuss what happened during the night and whether there is anything urgent that we need to attend to. I work almost exclusively with medical gas, that is, medical-grade gases and compressed air that are distributed directly to the patients through inhalation or other treatments. We check compressors and gas control panels every day, handle fault reports on an ongoing basis and also do planned maintenance when we have access to premises at the hospital that can be difficult to access otherwise, such as operating theatres.”
What is the best thing about your job?
“I really like my duties. Working with gas is an exciting and varied job, and there are a lot of things happening all the time, so every day is different. I also get a lot of people asking me things out of curiosity when I’m in the wards and meet the health workers there. And I’ve got just the best colleagues who I really get along with!”
How has COVID-19 affected your work?
“It was stressful at first when we didn’t know what was happening, but Coor is really concerned about our safety and health. We have received training and now know the ropes about PPE (Personal protective equipment) and other things.”
Age: 22
Works as: Hostess at Coor’s head office
What does a typical day look like for you?
“As a hostess, I’m involved in everything and in charge of both the social and practical sides. I greet visitors and make sure everything always looks nice in our office – our conference rooms, the lounge and the kitchen. I order goods, answer calls and e-mails, and sort the mail. Making the day go by is no problem.”
What do you like most about your job?
“There are a lot of things I like! I like helping the people in the building, both the visitors and the employees. Another thing that I really like is that there are so many of us working here, so there is usually a lot going on. I look forward to coming to work every day!”
How has COVID-19 affected your work?
“As we have had fewer visitors, my colleague and I have found time to deal with things that we normally struggle to find time for. We’ve also put a lot of work into preventing the spread of infection at the office and have helped those who work from home to gain access to equipment. Our aim has been to provide the best possible service, but in a different way.”
Arbetsuppgifter: IT Service Manager
Berätta om ditt arbete?
– Jag är ansvarig för IT Education Service dit de som har behov av stöd och hjälp att skapa nya utbildningskoncept, manualer eller enklare ”steg-för-steg-guider” kan vända sig. Vårt senaste tillskott av systemstöd är Coor My Learning som är en gamification-produkt. Coor My Learning ger oss möjlighet att med metoder från spelvärlden utveckla kunskaper och lära in nya beteenden.
Berätta om ditt arbete?
– Jag är ansvarig för IT Education Service dit de som har behov av stöd och hjälp att skapa nya utbildningskoncept, manualer eller enklare ”steg-för-steg-guider” kan vända sig. Vårt senaste tillskott av systemstöd är Coor My Learning som är en gamification-produkt. Coor My Learning ger oss möjlighet att med metoder från spelvärlden utveckla kunskaper och lära in nya beteenden.
Arbetsuppgifter: IT Service Manager
Berätta om ditt arbete?
– Jag är ansvarig för IT Education Service dit de som har behov av stöd och hjälp att skapa nya utbildningskoncept, manualer eller enklare ”steg-för-steg-guider” kan vända sig. Vårt senaste tillskott av systemstöd är Coor My Learning som är en gamification-produkt. Coor My Learning ger oss möjlighet att med metoder från spelvärlden utveckla kunskaper och lära in nya beteenden.
Berätta om ditt arbete?
– Jag är ansvarig för IT Education Service dit de som har behov av stöd och hjälp att skapa nya utbildningskoncept, manualer eller enklare ”steg-för-steg-guider” kan vända sig. Vårt senaste tillskott av systemstöd är Coor My Learning som är en gamification-produkt. Coor My Learning ger oss möjlighet att med metoder från spelvärlden utveckla kunskaper och lära in nya beteenden.
The Nordic countries are Coor’s home market. Coor operates in Sweden, Norway, Denmark and Finland. Our explicitly Nordic strategy and our proximity to the customers and knowledge of local conditions enable us to offer customised service deliveries .
