Operations – Norway
2020 – A year to remember
”Despite a difficult year, Coor in Norway succeeded in implementing a number of planned projects in sustainability and digitisation. The company also gained new customers and extended existing customer contracts.”
Nikolai Utheim, President of Coor in Norway
Nikolai Utheim, CEO of Coor in Norway

What were you most proud of in 2020?

“I am most proud of the organisation’s ability to adjust in response to the pandemic. All the hard work put in by so many of my colleagues during this period makes me feel both humble and grateful. We have responded quickly to the needs of our partners and customers, who have also gone through a challenging time. Together we have found good solutions!”

How has Coor in Norway addressed safety issues during the pandemic?

“We set up a crisis management team at the end of February and have since worked systematically to guarantee safety in all our services. For natural reasons, there was a strong emphasis on cleaning during the period. We were quick to introduce training in disinfection for our cleaners.”

How has COVID-19 affected the company?

“The COVID-19 crisis has had a big impact on our level of activity. While our cleaning staff have had more to do, the level of activity for many other employees decreased sharply during the period, especially in our restaurant business. As a result, many employees have been furloughed. This has made us even more conscious of how important it is to take care of each other. These difficult times have highlighted the importance of Coor’s culture – a culture where we care about and support each other.”

74
Employee Motivation Index
69
Customer Satisfaction Index

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